Every channel, one inbox
DMs, calls, emails and LinkedIn replies land in one stream, with the full history of every customer.
🛍️AI agents for e-commerce
Turn product questions into orders, day and night
Alltimer answers sizing and stock questions in your DMs, sends a checkout link while the shopper is still interested, and handles “where’s my order?” without a ticket queue.
14-day free trial · No credit card
InstagramInstagram
Inbound agent
@maya.runs
Do you have the Halo sports bra in black, size M?
Yes, 6 left in black M. It’s our high-support style, good for running and HIIT. Want the matching leggings too? They’re 20% off as a set.
How long does shipping take to Austin?
Standard is 2–3 business days to Austin and free over $75. The set is $96, so shipping’s on us. Here’s your checkout: halo.shop/c/x91
Order placed · $96
The problem
What’s costing e-commerce businesses today.
DMs go cold before anyone replies
A shopper asks if the linen dress runs small at 11pm. By the time your team answers the next morning, they bought from someone else.
Most carts never come back
Seven in ten carts are abandoned, and a single generic email reminder brings back only a small slice of them.
Order status eats your support hours
Tracking, returns and exchange questions make up most of your inbox, and each one means opening Shopify, copying a link and pasting it back.
Outbound agent
Recover carts and win back past buyers
Closer follows up on abandoned carts and lapsed customers over WhatsApp, SMS and email, answers the question that stopped them, and sends a fresh checkout link.
- Cart recovery that replies, not just reminds
- Win-back and replenishment sequences by purchase date
- Review requests after delivery
WhatsAppWhatsApp
Outbound agent
Priya S. · abandoned cart
Hi Priya, you left the Terra trail runners in your cart. Still deciding on the size?
Yeah, I’m a 7.5 in Nike. Not sure if I should go 7.5 or 8 here.
Terra runs about a half size small, so most Nike 7.5s go with an 8. Exchanges are free if it’s off. Want me to switch it to an 8?
Ok yes, do the 8
Done. Here’s your updated checkout link, size 8 in Moss: shop.terra.co/c/8f2k
Cart recovered · $128
Inbound agent
Sell in the DMs with product-aware answers
Front Desk replies to Instagram, Messenger and WhatsApp in seconds, recommends products from your catalog, checks stock and sends a Shopify or Stripe checkout link.
- Recommends products from your live catalog
- Checks stock by size and colour
- Sends checkout links right in the chat
InstagramInstagram
Inbound agent
@maya.runs
Do you have the Halo sports bra in black, size M?
Yes, 6 left in black M. It’s our high-support style, good for running and HIIT. Want the matching leggings too? They’re 20% off as a set.
How long does shipping take to Austin?
Standard is 2–3 business days to Austin and free over $75. The set is $96, so shipping’s on us. Here’s your checkout: halo.shop/c/x91
Order placed · $96
Support agent
Resolve order status, returns and exchanges
Help Desk looks up orders, shares tracking, starts returns and exchanges within your policy, and hands anything unusual to your team with a summary.
- Order lookup and live tracking
- Returns and exchanges within your rules
- Refunds above your limit go to approval
Web chatSupport agent
Jordan M. · order #48213
Web chat
My order was supposed to arrive yesterday. #48213
Thanks Jordan. It shipped Monday with UPS and is out for delivery today, expected by 7pm. Tracking: 1Z84A…
Ok. Also the hoodie in that order is too big, can I swap for a small?
Yes, small is in stock. Once it arrives, use this prepaid label and we’ll ship the small as soon as the return is scanned. No charge.
Exchange started · no ticket
Results
What e-commerce teams see.
41%
of store DMs arrive outside business hours
3.2Ă—
more carts recovered by two-way chat than by email alone
68%
of order-status questions resolved without a human
The platform
The only AI customer agent platform your business needs.
Find leads, run outreach, answer every conversation and resolve support, with your CRM, inbox and agents in one app. On the web today, with iPhone and Android apps in private beta.
One inbox for everything
Every DM, call, email and LinkedIn reply in one place, with the agent’s work and your team’s side by side.
You stay in control
Approve drafts, set guardrails and take over any thread mid-conversation with full context.
CRM built in
People, companies, deals and meetings update themselves as agents work. Or sync to HubSpot and Salesforce.
Ready for agencies
Run every client in its own workspace under your brand, with reports and rebilling included.
Fits your stack
The channels and tools you already use.
Your agents work where your customers are and write back to the systems you run on.
InstagramInstagramWhatsAppWhatsAppMessengerMessengerWeb chatWeb chatEmailEmailSMSSMS
ShopifyWooCommerceStripeZendeskSlackGmail
Under the hood
Built to sound human and act like your best rep.
One memory across every channel, answers grounded in your data, real actions in your tools and a clean path to a person when it matters.
Grounded, never guessing
Answers come from your site, docs and catalog, with the source cited. If it isn’t in your data, it says so.
Handoffs without the awkward bit
Your team takes over mid-thread with a summary. The customer never repeats themselves.
On at 3am, Sundays and holidays
The 9pm Instagram DM gets the same instant answer as the 9am call. Every hour, every day.
Does the work, not just the talking
Books meetings, sends payment links, issues refunds and updates your CRM in the tools you already use.
Fluent in 95+ languages
Customers write in their language and get a native reply in your brand voice, on text and voice.
Mobile apps · private beta
Run your business from your pocket.
Alltimer for iPhone and Android puts your whole AI team on your phone. See what every agent is doing, approve what matters and take over any conversation, wherever you are. Join the private beta for early access.
Every conversation, live
Watch your agents work across every channel and jump in with one tap.
Approve from anywhere
Discounts, refunds and first emails wait for your thumbs-up, not your laptop.
Know the moment it lands
Push alerts for booked meetings, closed sales and handoffs that need you.
9:41
WhatsApp
Daniel Kim
Front Desk is replying…
Can we start the pilot on Monday?
Absolutely. I've set it up for Monday and sent the invite to your team.
Draft · 12% discount
Offer 12% off annual? Over your 10% limit.
ApproveEdit
FAQ
AI agents for e-commerce: FAQ
Does it work with Shopify and WooCommerce?
Yes. Connect your store and Alltimer reads your catalog, stock and orders, so agents can recommend products, check sizes, look up orders and send checkout links that go straight to your cart.
Can the agent issue refunds?
Help Desk can process refunds and exchanges inside the rules you set, such as within 30 days and under $100. Anything outside those rules goes to an approval queue or to a teammate with a summary.
How does cart recovery differ from my email flow?
Your email flow sends a reminder. Closer starts a conversation on WhatsApp, SMS or email, answers the question that stopped the purchase, like sizing or shipping time, and sends a new checkout link in the same thread.
Will it reply to Instagram comments too?
Yes. Front Desk can reply to comments like “price?” or “link?” and move the shopper into a DM with the product and checkout link.
How do I start?
Start a 14-day free trial, no credit card needed. Connect your store and one channel, and most shops have their first agent answering DMs the same day.
More use cases