Every channel, one inbox
DMs, calls, emails and LinkedIn replies land in one stream, with the full history of every customer.
AI support agent
Support that resolves, not deflects.
The support agent answers from your help center and order data, takes real actions like refunds and rebookings, and hands the tricky ones to your team with a summary, on every channel, around the clock.
14-day free trial · No credit card
What the agent did, and why
82%
of tickets resolved without a human
<10s
to a correct, cited answer
95+
languages, text and voice
What it does
Everything a great support rep does. Without the hours.
Grounded in your knowledge
Syncs your site, help center, docs, PDFs and past conversations, and cites the source in every answer.
Takes action
Looks up orders in Shopify, issues refunds in Stripe, reschedules bookings and updates records, within the limits you set.
Handoffs done right
Rules and confidence thresholds decide when a person steps in. Your team gets a summary, the customer never repeats themselves.
Guardrails and approvals
Require approval for refunds above a limit, block topics, and keep tone and policy consistent across every reply.
Every support channel
Email, web chat, WhatsApp, Messenger, iMessage, Telegram, Discord and phone, all in one queue.
Learns from your team
Turns resolved conversations and your edits into better answers, and flags gaps in your docs.
AI agents
Configure it like you’d train a new hire.
Point it at your knowledge, set the rules, test it in the playground and go live. Guardrails and approvals keep it on policy from day one.
- Knowledge from your site, docs and catalog
- Guardrails and approval rules
- Playground to test before going live
Real resolutions
From “where’s my order?” to done.
The support agent doesn’t just link an article. It checks the order, tracks the parcel, issues the refund or reschedules, and closes the ticket.
- Order lookups and carrier tracking
- Refunds and credits within your limits
- CSAT survey after every resolution
WhatsAppWhatsApp
Support agent
Sam Rivera
I was charged twice for order #5120 😕
Sorry about that, Sam. I can see two charges of $42 on the same card. I’ve refunded the duplicate just now.
that was fast, thank you!
It will show on your statement in 3–5 business days. Anything else I can help with?
Refunded · ticket closed
The platform
The only AI customer agent platform your business needs.
Find leads, run outreach, answer every conversation and resolve support, with your CRM, inbox and agents in one app. On the web today, with iPhone and Android apps in private beta.
One inbox for everything
Every DM, call, email and LinkedIn reply in one place, with the agent’s work and your team’s side by side.
You stay in control
Approve drafts, set guardrails and take over any thread mid-conversation with full context.
CRM built in
People, companies, deals and meetings update themselves as agents work. Or sync to HubSpot and Salesforce.
Ready for agencies
Run every client in its own workspace under your brand, with reports and rebilling included.
Under the hood
Built to sound human and act like your best rep.
One memory across every channel, answers grounded in your data, real actions in your tools and a clean path to a person when it matters.
Grounded, never guessing
Answers come from your site, docs and catalog, with the source cited. If it isn’t in your data, it says so.
Handoffs without the awkward bit
Your team takes over mid-thread with a summary. The customer never repeats themselves.
On at 3am, Sundays and holidays
The 9pm Instagram DM gets the same instant answer as the 9am call. Every hour, every day.
Does the work, not just the talking
Books meetings, sends payment links, issues refunds and updates your CRM in the tools you already use.
Fluent in 95+ languages
Customers write in their language and get a native reply in your brand voice, on text and voice.
Mobile apps · private beta
Run your business from your pocket.
Alltimer for iPhone and Android puts your whole AI team on your phone. See what every agent is doing, approve what matters and take over any conversation, wherever you are. Join the private beta for early access.
Every conversation, live
Watch your agents work across every channel and jump in with one tap.
Approve from anywhere
Discounts, refunds and first emails wait for your thumbs-up, not your laptop.
Know the moment it lands
Push alerts for booked meetings, closed sales and handoffs that need you.
9:41
WhatsApp
Daniel Kim
Front Desk is replying…
Can we start the pilot on Monday?
Absolutely. I've set it up for Monday and sent the invite to your team.
Draft · 12% discount
Offer 12% off annual? Over your 10% limit.
ApproveEdit
FAQ
Support agent: FAQ
Does it replace my helpdesk?
It can. Alltimer includes a unified inbox for your team. If you prefer to keep Zendesk, the support agent works alongside it and hands tickets over with a summary.
How does it avoid wrong answers?
It only answers from your connected knowledge and cites the source. Below your confidence threshold it hands off instead of guessing.
Can it issue refunds?
Yes, through Stripe or Shopify, within limits you set. Anything above the limit waits for approval, which you can give from the mobile app.
Which languages does it support?
95+ languages on text and voice. It replies in the customer’s language using your brand voice.
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